At Auto Glass The Vencedor, we are committed to providing high-quality auto glass and professional installation services. To ensure customer satisfaction, we have outlined our return and warranty policy as follows:

Warranty Coverage

1. Defective Glass

• If the installed glass is found to have a manufacturing defect, we will replace the glass at no additional cost to the customer.

•  Customers must report the defect within 30 days of installation and provide proof of the defect (e.g., photos or detailed descriptions).

2. Installation Issues

•  If there are any problems related to the installation, such as leaks, air gaps, or improper sealing, we will repair or replace the glass as necessary.

• Installation-related issues must be reported within 30 days of the installation date.

No Returns Policy

• Due to the nature of auto glass, installed glass cannot be returned unless there is a clear manufacturing defect or installation issue.

•  Returns or refunds are not provided for glass that was properly installed and meets industry standards.

Inspection Before Installation

•  Customers are encouraged to inspect the glass before installation to ensure it is free of visible defects and matches their specifications.

Custom Glass Policy

• Custom glass orders (e.g., special sizes, shapes, or tints) are considered final sale and are not eligible for return or replacement unless a manufacturing defect is present.

Shipping Damage

• If the glass is damaged during shipping, customers should:

1.  Refuse the delivery and notify us immediately.

2.  Provide photos of the damaged glass and packaging.

Restocking Fees

• For rare cases where a non-defective return is approved, a restocking fee may apply. This typically involves cases where the glass has not been installed but needs to be re-cut or re-ordered.

How to File a Warranty Claim

To initiate a warranty claim, please contact Auto Glass The Vencedor at support@autoglassthevencedor.com with the following information:

• Proof of purchase (invoice or receipt).

• Description and photos of the defect or installation issue.

Our team will review the claim and take appropriate action promptly.

We aim to provide a seamless experience and ensure your satisfaction with our products and services. If you have any questions about this policy, feel free to contact us at (321) 200-6771